Consultancy and Coaching Privacy Notice

Here at Consultancy and Coaching we are committed to protecting your privacy. We value honesty and integrity highly and gaining and maintaining trust with our clients and website visitors is central to all we do.

Please be assured that we do not sell, rent or trade any of the data we collect for our businesses purposes to any other business.

Please note that this notice applies to Consultancy and Coaching and the Planet Peacock Private Member’s Business & Travel Club

This Privacy Notice sets out what information we might collect, why we need to collect your personal information, how we use that information and how we keep it safe.

Information We Collect

Contact Details – such as Name, Address, Telephone Number, Email Address
Demographic Information – such as Location, Interests
Payment Information – although this is generally managed directly by yourself in terms of entering information in to Paypal, or a direct instruction to your bank to pay mine.

Why We need Your Information & How We Use It

We may need your information in order to contractually deliver a service to you. For instance a telephone number may be needed for us to call and deliver our session. Your email address allows us to communicate with you regarding appointment times as well as providing a means to support you if that is a part of the service you have purchased from us. Of course we need your name! You are a person and we will address you as such!

If you are a member of our fabulous Planet peacock Private Members Business & Travel Club, then we will use your contact information to advise when new material is added to the resource library, or when there may be webinars, group calls, or anything else we do not want you to miss.

We will also have to use your details for any membership admin – such as joining instructions and payment reminders etc.

If you are not yet a valued client then your contact information also allows us to communicate with you regarding the services you may be interested in. If you have requested one of our valuable freebies then we know we have more information that may be of benefit to you too.

We may send you details that help demonstrate how our service meets your needs so you are better able to make a decision regarding the suitability of our services. We may also make you aware of any offers we make available. This is because we want to be able to offer you the best value at all times and we do not want you to miss out. Our communication will often include hints and tips which we think you will benefit from – both in your business and your life generally.

However, we do not want to be a source of pain to you. We only ever want to offer you great value and great service and in some way make your life better. If we somehow do become a source of pain to you, then rest assured, you can easily unsubscribe from receiving any further communication from a link on the bottom of every email we send out.

How & Where We Collect Information

In order to provide you with the information you require in the shortest possible time, we collect information that allows us to do this:

Google Analytics

All that may be collected by Google Analytics is your IP Address. This does not allow us to identify you personally.

Google Analytics then collects information, such as, how you reached our website, which page you landed on, left on and visited in between. It tells us how long you spend on each page and on the site in total. In addition we can see where in the world most of our visitors are from – this helps us know where to place advertisements etc for best effect – ie in front of the most interested people.

By collecting this data we can review the information we provide and ensure it is what you want. We look at what content is popular and what content has limited interest.

From time to time, we may use this date to re-market to you. If you have reviewed our services on our website, then we do not want you to forget us too soon. We may therefore set up advertisements that pop up when you are on the internet. We know how frustrating it can be, to find what you are looking for, but then forget where it was, when you are in a position to sign up and actually make your purchase.

For more information: Google Privacy Notice https://policies.google.com/privacy

To opt-out of being tracked by Google Analytics across all websites visit: http://tools.google.com/dlpage/gaoptout

Facebook Pixels

We use Facebook Pixels to be able to check the performance of facebook adverts, status posts etc. We may use the pixel from time to time to re-market to you, where you have visited our website, we may occasionally send you an advert that will appear amongst your facebook posts.

BenchmarkEmail

We provide a number of “sign up” boxes on our website. Quite often in conjunction with a “freebie” we know will help you in some way. By providing you with our freebie, you get to trial our services in way. In order to send this freebie to you we need to capture your first name (we like to show you respect by using your name!) and your email address. That it is it!

Your data is securely stored on BenchmarkEmail’s servers. You are free at anytime to unsubscribe – you’ll find the link on the bottom of any email we send out to you. Once you have unsubscribed you will not receive any further emails from us. (please appreciate that there may be some delay where emails may be produced up to 3 weeks in advance during periods of big holiday leave). You are welcome to re-subscribe at anytime of course.

We do not sell, trade or rent out our mailing lists – they are for the use of Consultancy and Coaching (& Planet Peacock Private Member’s Business & Travel Club) only.

When we collect your information and send you an email, through our software provide BenchmarkEmail we are able to collect statistics that show us how many emails have been received, open and clicked. These stats allow us to constantly improve the material we provide to you – making sure it is relevant and useful.

On occasion we may upload our mailing lists to facebook so we can remind you of our hints n tips, services, offers etc. Your information can only be used in this way, where your email address is the same email you already use to login in to your facebook account. (so no new information is provided to facebook) We do not have access to reports detailing any individual personal information. Purely campaign statistics showing overall performance.

For more information please visit BenchmarkEmails’ Privacy Notice
https://www.benchmarkemail.com/email-marketing/privacy-policy

Paypal

We mostly utilise PayPal to process payments – especially for membership subscriptions and small downloads. The information collected by PayPal is subject to their own privacy policy, which you can find here: https://www.paypal.com/en/webapps/mpp/ua/privacy-full

Bank Transfers

Many 1:1 Coaching and Consultancy clients make their payments via direct bank transfer. Again any information you provide is held securely by the bank. All the information we receive if the details of your payment.

Service Agreement / Contract

Before we provide any 1:1 services we ask you to complete a few forms that asks you to enter the information we need in order to start working with you in the most efficient manner.

Where these are provided electronically, they are stored securely in password protected files. Hard copies are stored in locked cabinets.

Prior to and following each 1:1 session, notes will be made in relation to that session, including action points agreed. These are kept securely in password protected files or locked cabinets.

Website Cookies

A cookie is a small file, typically of letters and numbers, downloaded onto a device when you access certain websites.  Cookies allow a website to recognise a user’s device.
For more information see http://www.allaboutcookies.org/

Please follow the link to our Cookie Policy

Third Parties

We do not supply or provide any information to third parties for anything that is not directly related to delivering a service to you, or helping you get to know us and how we can help you.

Our websites may contain links to other 3rd party sites that have their own privacy notes.  Please make sure to read their privacy policy notice before providing any personal data.  We do not accept any responsibility or liability for other company websites.

Access To Your Personal Information

You have the right to access and amend any personal data that we hold at any time.  If you wish to review or delete your personal data, please email carol@consultancyandcoaching.co.uk

For further information regarding your rights around your personal information, please visit https://ico.org.uk/ for the latest legislation

Changes to this Privacy Policy

This policy originally published 25/5/2018 is a living document and is subject to regular review.